Alright, this happened about two weeks ago, but, I'm going to use this public forum to rant because I was chatting about it with some friends of mine again today and they just didn't believe it.
Some restaurants have come up with healthier options for their menus, which I think is fantastic. I don't always like to cook, and I don't want to sacrifice my diet for the opportunity to eat out.
I like applebee's weight-watcher's section. I like their quesadilla or their steak and shrimp skewers the best.
Well, iHop came out with a new low carb or low cal menu (containing both adult and children's meals). I had the omlette and pancakes for breakfast with the promise spread and the sugar-free syrup. Fine.
Well, I saw they had Boca Burgers (a meatless patty), so I ordered it. It comes with a side salad and a pickle. The menu clearly says '600 calories as prepared'. Clear enough, if I make changes, the calories will change, duh. The dressing that comes with the salad is fat-free italian, which I don't like. I asked for ranch dressing (they don't have low cal ranch there), and a slice of swiss cheese on my veggie burger.
Well, the server puts in my order and tells me that the manager is allowing it this time, BUT! they can't make substitutions on these menu items, so next time I come in, I won't be allowed to get what I want.
I was baffled.
Well, because you might sue us if you don't lose weight.
Ok, first off... who says I want to lose weight? I don't eat a lot of meat anyway, I could be a vegetarian. But, whatever, let's not focus on the fact that this woman insinuated that I was fat.
Secondly, the menu clearly says 'as prepared'.
So, yeah, I'm sorry, but, I won't be going back there simply because of this. As someone who has worked in customer service, I am typically irritated when I hear 'I won't be going back there' but typically it's based one piece of bad service. This wasn't a bad waitress, it was a stupid management decision, and if I can't go into a local restaurant that I've been eating at for years and get ranch dressing and a slice of swiss cheese because I *might* sue them...
sorry... I'll go up to applebee's or buy some boca burgers from the grocery store.
I understand there are a lot of frivolous lawsuits, but, I would think the menu disclaimer would be enough to protect them so that I can order my food the way I want. darned shame.